Nate Dryer

Built pilot-feedback operations and research synthesis for wearable AI workflows where reliability, memory, retrieval, and user trust are product-critical.

• •LLM evaluation - Collaborated on a rubric-based LLM-as-a-judge framework to evaluate wearable AI responses across grounding, safety, instruction-following, and conversational quality dimensions.
• •Agentic QA pipeline - Contributed to an agentic QA and triage pipeline with human-in-the-loop escalation that classified pilot feedback and routed issues to QA for additional human review, engineering for severe defects, and product for feature requests.
• •Product insights - Translated user research, pilot feedback, and field observations into product insights for wearable AI workflows, supporting roadmap prioritization around response quality, persona definition, and user trust.

Built practical automation and AI literacy work across small business operations, early AI tools, and community education.

• •Python automation - Built Python-based intake, routing, and follow-up automations for apparel and flooring businesses, including agentic workflows for inbox triage, task routing, and downstream follow-up.
• •AI red teaming - Pilot-tested and red-teamed early Open Interpreter builds, using structured evaluation workflows to assess response quality, grounding, safety, and task completion.
• •Community education - Facilitated AI literacy seminars for Cincinnati Public Library patrons, translating AI concepts into practical, accessible use cases for community users.

Founded Lyft's first dedicated Collaboration Tools team after a company-wide user research study exposed the cost of fragmented internal tooling.

• •Team creation - Founded Lyft's first cross-functional collaboration tools product team, onboarding 10 members across product, design, engineering, IT, and business.
• •User research - Led a company-wide user research study to identify pain points in communication, knowledge sharing, and internal tooling, driving a $500K investment to fund the digital collaboration roadmap.
• •Digital Collaboration Hub - Defined and shipped the Digital Collaboration Hub, a unified workspace for distributed teams that improved sprint velocity 11% during the pilot.
• •Integrations & APIs - Partnered with product teams at Google and Slack to prioritize presence and status API updates, then built real-time presence integrations that helped distributed teams see who was remote and active at a glance.

Consolidated legacy mobile products from Verint, ForeSee, and OpinionLab into one Experience Mobile platform, using enterprise SSO as the unification wedge.

• •App consolidation - Consolidated 7 legacy mobile apps across 3 merged companies — Verint, ForeSee, and OpinionLab — into Experience Mobile, the unified app for Verint's Experience Management platform.
• •Portfolio expansion - Expanded mobile reach from 20% to 70% of the enterprise portfolio and grew active mobile users 178%, from 18K to 50K.
• •Nordstrom renewal - Saved a $3M Nordstrom renewal by shipping mobile case management features two weeks ahead of deadline, prioritized through a customer council with major retail accounts.
• •Enterprise SSO - Launched enterprise SSO that drove 40% of all platform authentication within 90 days, reaching approximately 48K users.

Grew the patient portal and launched patient-facing interoperability solutions across unaffiliated healthcare systems.

• •SMART on FHIR - Shipped Health Summary Viewer, a SMART on FHIR app that gave 1M+ patients access to records across unaffiliated healthcare systems, and presented it at the HL7 FHIR Applications Roundtable.
• •Active user growth - Grew Patient Portal monthly active users 35%, from 4.1M to 5.5M, through onboarding, front-end, and self-service account improvements.
• •Support cost reduction - Cut annual Patient Portal support costs by $1M by analyzing support call data, isolating root causes, and redesigning onboarding around self-service.
• •Mobile self-service - Shipped appointment scheduling and prescription refill features to expand mobile self-service capabilities.

Established user research methodologies and established the investment case for mobile patient services.

• •Mobile investment case - Built the mobile Patient Portal investment case by demonstrating that secure messaging was the top portal workflow — approximately 35% of page views — but ran 98% on desktop, making mobile the clear opportunity.
• •Stakeholder discovery - Ran executive and stakeholder discovery through CIO and Director-level surveys and monthly roundtables at Community Hospital of the Monterey Peninsula, surfacing older adult access and usability needs.
• •Research process - Established a repeatable research process spanning surveys, focus groups, usability testing, and portal analytics, partnering with product, design, and engineering to turn findings into roadmap decisions.

Transitioned the bank from a white-label mobile banking experience to native iOS and Android apps, scaling the platform to over one million users.

• •Native mobile launch - Transitioned the bank from a white-label mobile banking experience to native iOS and Android apps, launching Fifth Third's first native mobile banking apps in 2011 and shipping 5 major mobile products over the following four years.
• •User & deposit scale - Scaled mobile banking to 1M+ users by 2015 and grew mobile check deposit — launched February 2013 — to $100M in annual deposit volume within three years of launch.
• •Agile transition - Led the mobile team's shift from Waterfall to Agile/Scrum, moving releases from quarterly to monthly and accelerating the team's ability to respond to customer demand.

Completed rotations across business analysis, project management, IT operations, and mobile banking.

• •Leadership rotations - Selected for Fifth Third's competitive two-year IT Leadership Program, completing rotations across business analysis, project management, IT operations, and mobile banking.
• •Requirements definition - Defined business requirements and functional specifications for the bank's white-label mobile banking solution, creating the foundation for a full-time mobile banking role.
• •Operations management - Managed approximately 15 command center employees supporting real-time IT operations and issue resolution, and coordinated ETL and data transformation initiatives across the bank as a Project Manager.