Nate Dryer

I was selected into a competitive leadership program and rotated across business analysis, project management, and IT operations. Along the way I defined requirements for the bank's first digital banking solution and ran the command center that kept operations going in real time.

The portal had no case for mobile investment and no consistent way to gather evidence. I built both, pairing support-data analysis with field research to prove where users actually were and standing up a repeatable process that turned findings into roadmap decisions.

A three-company merger left Verint with seven overlapping mobile apps and a fractured user base. I consolidated them into one Experience Mobile platform and used enterprise SSO as the wedge that drove adoption and made the unified app the default.

Small operations lose hours to manual intake and follow-up, and early agentic tools ship without anyone testing where they fail. I build the automation that absorbs the repetitive work, run structured evaluations on the tools themselves, and teach the AI literacy that makes both usable.